Michelle Perez
About Michelle Perez
Michelle Perez serves as the Sr. Director of Customer Support at The Lifetime Value Co., where she has worked since 2020. She emphasizes emotional intelligence and employee empowerment in customer support, and has prior experience as a Customer Support Quality Assurance Manager at BeenVerified.com.
Work at The Lifetime Value Co.
Michelle Perez has served as the Senior Director of Customer Support at The Lifetime Value Co. since 2020. In this role, she focuses on enhancing customer support strategies and improving overall customer experience. Her leadership emphasizes emotional intelligence and employee empowerment, which are integral to her approach in managing customer interactions. Michelle's tenure at The Lifetime Value Co. highlights her commitment to fostering a supportive environment for both employees and customers.
Previous Experience at BeenVerified.com
Before joining The Lifetime Value Co., Michelle Perez worked at BeenVerified.com as the Customer Support Quality Assurance Manager from 2016 to 2020. In this position, she was responsible for overseeing the quality of customer support services and ensuring that customer interactions met established standards. Her experience at BeenVerified.com contributed to her expertise in customer support management and quality assurance.
Focus on Emotional Intelligence and Employee Empowerment
Michelle Perez places a strong emphasis on emotional intelligence and employee empowerment in her customer support philosophy. She believes that understanding customer emotions and empowering team members leads to more effective support interactions. This approach not only enhances customer satisfaction but also fosters a positive workplace culture.
Interests and Hobbies
In addition to her professional pursuits, Michelle Perez has a passion for reading and welcomes book recommendations. She also enjoys practicing Brazilian jiu-jitsu in her free time, which reflects her commitment to personal growth and physical fitness. These interests contribute to her well-rounded character and ability to connect with others.
Work Philosophy on Problem-Solving
Michelle Perez values quick and creative problem-solving as a key component of her work philosophy. She believes that effective customer support requires not only addressing issues promptly but also finding innovative solutions that meet customer needs. This mindset drives her approach to customer interactions and team management.