Albert Ferreira, Mha
About Albert Ferreira, Mha
Albert Ferreira, MHA, serves as the Director of Telehealth Operations at The MetroHealth System in Cleveland, Ohio, where he has worked since 2019. He has extensive experience in digital health solutions, having held various roles at American Well and Holy Cross Health, and holds a Master's degree in Health Care Administration.
Work at The MetroHealth System
Albert Ferreira has served as the Director of Telehealth Operations at The MetroHealth System in Cleveland, Ohio, since 2019. In this role, he leads the development and scaling of various telehealth solutions, including Direct-to-Consumer, Direct-to-Patient, Provider-to-Provider, and Remote Patient Monitoring services. His responsibilities include collaborating with cross-functional teams to enhance strategic planning, optimize clinical workflows, and manage program marketing and communications.
Previous Experience in Digital Health
Before joining The MetroHealth System, Ferreira held several positions at American Well. He was the Senior Director of Digital Health Solutions from 2018 to 2019, where he focused on advancing digital health initiatives. Prior to this, he served as the Sales and Training Program Manager and Professional Services Manager, contributing to the company's growth in telehealth services. His career also includes a role as Senior Manager of Healthcare Programs at Iron Bow Technologies.
Educational Background
Albert Ferreira holds a Master's degree in Management with a focus on Health Care Administration from the University of Maryland Global Campus. He also earned a Bachelor's degree in Information Systems Management from the University of the Potomac. Additionally, he studied Computer Engineering at Tesst College of Technology - Beltsville, which provided him with a strong technical foundation for his career in healthcare technology.
Expertise in Telehealth and Patient Care
Ferreira has extensive experience in telehealth operations, governance, billing and reimbursement, legal compliance, procurement, and user training and adoption best practices. He is passionate about addressing patient care equity challenges, particularly for vulnerable and at-risk populations. His work involves strategic planning and clinical workflow optimization to improve access to healthcare services.
Community Involvement
Albert Ferreira is an active member of the Cleveland Alumni Chapter of Kappa Alpha Psi Fraternity, Inc. He has participated in community health discussions, including a health talk focused on telehealth appointments, demonstrating his commitment to improving healthcare access and education within the community.