Joseph Connell
About Joseph Connell
Joseph Connell serves as the Endpoint Services Liaison at The MetroHealth System in Cleveland, Ohio, where he has worked since 2017. He has a background in IT support and case management, with previous roles at COMMUNITY SUPPORT NETWORK, INC. and Kelly Services.
Work at The MetroHealth System
Joseph Connell has been serving as the Endpoint Services Liaison (Information Technology Liaison) at The MetroHealth System in Cleveland, Ohio, since 2017. In this role, he is responsible for providing input on performance evaluations, changes in employment, and disciplinary actions. He initially joined the organization as a contractor before being hired permanently. Prior to his current position, he worked as an Endpoint Services Technician (Desktop Support Technician) from 2016 to 2017, where he supported IT operations and user needs.
Previous Experience in IT and Case Management
Before joining The MetroHealth System, Joseph Connell worked at COMMUNITY SUPPORT NETWORK, INC. as a Case Management Coordinator and IT Coordinator from 2012 to 2015. In this role, he was promoted several times and took on additional responsibilities as the IT Coordinator. He also worked at Kelly Services as a Continuous Improvement Data Lead for Kraft (Oscar Mayer) in 2011, where he supported Lean Six Sigma projects aimed at improving manufacturing efficiency.
Education and Expertise
Joseph Connell studied at the University of Kent, where he earned a Bachelor of Science (BSc) in Psychology from 2007 to 2010. He also attended Leyton 6th Form College from 2004 to 2007, where he completed A Levels in Biology, Chemistry, Psychology, Philosophy, and General Studies. His educational background provides a foundation for his roles in both IT and case management.
Coaching and Team Development
At The MetroHealth System, Joseph Connell is involved in coaching and helping to develop healthy team dynamics. His role includes fostering collaboration and communication among team members, contributing to a positive work environment. His experience in both IT and case management supports his ability to guide teams effectively.