Seona Goerndt
About Seona Goerndt
Seona Goerndt serves as the Executive Director of Recovery Resources at The MetroHealth System in Cleveland, Ohio, where she has worked since 2021. With extensive experience in healthcare management and a focus on enhancing patient experiences, she has held various leadership roles across multiple organizations, including HealthSpan Ohio and Kaiser Permanente.
Work at The MetroHealth System
Seona Goerndt has served as the Executive Director of Recovery Resources at The MetroHealth System in Cleveland, Ohio, since 2021. In this role, she has focused on developing and leading programs aimed at enhancing the service experience for patients. Her initiatives are designed to elevate patient care and improve interactions among patients, providers, and payers. Goerndt's leadership emphasizes collaboration and autonomy within teams to drive organizational success.
Previous Experience in Healthcare Management
Prior to her current position, Seona Goerndt held various roles at HealthSpan Ohio and Kaiser Permanente. She was the Executive Director at HealthSpan Ohio for one year from 2016 to 2017. Before that, she served as the Director of Strategic Performance & Organizational Excellence at HealthSpan Ohio from 2014 to 2016. At Kaiser Permanente, she held multiple positions, including Director of Ancillary & Support Services and Implementation Manager for Unit Based Teams, accumulating over a decade of experience in healthcare management.
Education and Expertise
Seona Goerndt earned her Master of Business Administration (MBA) from Cleveland State University, where she studied Business Administration. She also holds a Bachelor of Arts (BA) in Human Resource Development from Notre Dame College. Her educational background supports her expertise in healthcare management and organizational performance. Additionally, she is a Certified Patient Experience Professional, a credential awarded by the Beryl Institute, reflecting her commitment to service excellence in healthcare.
Specialization in Patient Experience
Seona Goerndt specializes in improving the experience for patients, providers, and payers. She focuses on aligning the needs of all stakeholders to enhance the overall service experience. Her approach includes maintaining an awareness of current trends in service excellence and innovating best-in-class processes. Goerndt is recognized for her ability to energize collaboration among teams and empower them to achieve organizational goals.