Alexis Napoli
About Alexis Napoli
Alexis Napoli is an Associate Customer Support Manager at The New York Times, focusing on enhancing customer experiences in subscription-based media. She has a background in customer service and management, with previous roles at Island Photography and Westchester Magazine.
Work at The New York Times
Alexis Napoli has held multiple roles at The New York Times, demonstrating a progressive career in customer support and management. She began her tenure as a Customer Care Advocate in Retention from 2017 to 2018. Following this, she served as an Escalations Specialist from 2018 to 2020, where she focused on addressing customer concerns effectively. In 2020, she advanced to the position of Associate Manager, Escalations Lead, for a year. Currently, she works as the Associate Customer Support Manager, Store, a role she has held since 2021. Her work emphasizes enhancing customer experience within subscription-based media.
Education and Expertise
Alexis Napoli earned her Bachelor of Arts (B.A.) in English Language and Literature from Manhattanville College, completing her studies from 2013 to 2017. Her educational background supports her expertise in creating seamless customer experiences, particularly in the media industry. She has developed skills that focus on deepening customer relationships and minimizing churn, which are essential in her current role at The New York Times.
Background
Before joining The New York Times, Alexis Napoli worked at Island Photography as a Customer Service Representative from 2015 to 2017 in Port Washington, New York. She also gained experience as an Editorial Intern at Westchester Magazine for four months in 2017, located in Rye, New York. These roles contributed to her foundational skills in customer service and support, preparing her for her subsequent positions in the media sector.
Achievements in Customer Experience
In her roles at The New York Times, Alexis Napoli has focused on enhancing customer experience, particularly within subscription-based media. She has a strong emphasis on creating effortless customer interactions and deepening relationships with subscribers. Her work aims to minimize churn, showcasing her commitment to improving customer retention and satisfaction in a competitive media landscape.