Ashley Kelly
About Ashley Kelly
Ashley Kelly is a Customer Support Specialist at The New York Times with a background in customer support and learning development. She holds a Bachelor's degree in Music Therapy from Molloy College and has experience in educational and musical environments.
Work at The New York Times
Ashley Kelly has been employed as a Customer Support Specialist at The New York Times since 2022. In this role, she contributes to the company's customer service operations, providing assistance and support to users. Her position at one of the leading media organizations in the United States reflects her commitment to enhancing customer experiences.
Education and Expertise
Ashley Kelly studied at Molloy College, where she pursued a Bachelor's degree in Music Therapy from 2022 to 2024. Prior to that, she attended The State University of New York, earning an Associate's degree in Psychology from 2020 to 2022. Her educational background combines elements of music therapy and psychology, equipping her with a diverse skill set applicable in various professional contexts.
Professional Background
Ashley Kelly has a varied professional background, having worked in multiple roles across different organizations. She served as a Senior Learning & Development Associate at Blink Health from 2021 to 2022, following her role as a Customer Experience Learning & Development Associate from 2019 to 2021. Additionally, she held positions at Carnegie Hall and the NYC Department of Education, demonstrating her experience in both customer support and educational environments.
Achievements in Customer Support and Development
Throughout her career, Ashley Kelly has developed a strong foundation in customer support and learning and development. Her roles at Blink Health, including Customer Service Specialist and Senior Learning & Development Associate, highlight her ability to enhance customer experiences and train others in effective service practices. Her commitment to mentoring and counseling further emphasizes her dedication to helping others succeed.
Experience in Arts and Education
Ashley Kelly has a unique blend of experience in both the arts and education sectors. She worked as a Soprano for the 'Too Hot To Handel: The Gospel Messiah' production at Carnegie Hall in 2010. Additionally, her role as a mentor in the S.A.L Internship at the NYC Department of Education showcases her dedication to guiding students and fostering their interests in the arts.