Brian Peterson
About Brian Peterson
Brian Peterson is a Senior Product Manager for Customer Care at The New York Times, where he has worked since 2022. He has extensive experience in product management, having previously held various roles at Arkadium and The New York Times.
Current Role at The New York Times
Brian Peterson serves as the Senior Product Manager for Customer Care at The New York Times. He has held this position since 2022, contributing to the organization for two years. In this role, he focuses on enhancing customer care strategies and improving user experience.
Previous Experience at The New York Times
Prior to his current role, Peterson worked at The New York Times as a Product Manager for Customer Care from 2018 to 2022. During this four-year tenure, he was involved in various initiatives aimed at optimizing customer service processes and product offerings.
Experience at Arkadium
Brian Peterson has extensive experience at Arkadium, where he held multiple positions. He began as a Community Manager from 2011 to 2014, then transitioned to Retention and Promotions Manager from 2014 to 2015. He advanced to Senior Product Manager from 2016 to 2017, and also served as a Product Manager from 2015 to 2016.
Educational Background
Brian Peterson studied at Binghamton University, where he earned a Bachelor of Arts (BA) degree in Fine and Studio Arts. This educational background has contributed to his creative approach in product management.
Previous Role at Nintendo
Before his tenure at Arkadium, Peterson worked at Nintendo as an Ambassador from 2005 to 2011. In this role, he engaged with the community and promoted Nintendo products, gaining valuable experience in customer interaction and brand representation.