Caitlin Nestler
About Caitlin Nestler
Caitlin Nestler is a Product Support Manager at The New York Times, where she has worked since 2022. She has held various roles within the company, including Customer Advocate and Tech Support Lead, and holds a Bachelor of Arts in Communication and Media Studies from Fairleigh Dickinson University.
Work at The New York Times
Caitlin Nestler has held multiple positions at The New York Times, demonstrating a progression in her career within the organization. She began as a Customer Advocate from 2017 to 2020, where she focused on addressing customer needs and concerns. Following this role, she served as a Customer Support Specialist for one year, further enhancing her customer service skills. In 2020, she transitioned to the position of Tech Support Lead, where she managed technical support operations until 2021. Nestler was then promoted to Associate Manager of Product Support, a role she held for one year before becoming the Product Support Manager in 2022. She has been in this managerial position for two years, overseeing product support initiatives.
Education and Expertise
Caitlin Nestler earned her Bachelor of Arts degree in Communication and Media Studies from Fairleigh Dickinson University. This educational background has equipped her with skills in communication, media analysis, and customer engagement, which are essential in her roles at The New York Times. Her expertise spans customer support, technical support, and product management, allowing her to effectively address customer inquiries and manage support teams.
Background
Before her tenure at The New York Times, Caitlin Nestler worked at Sunnyfields Learning Center as an Assistant Pre-K Teacher in 2009 for seven months. This early experience in education provided her with foundational skills in communication and interpersonal relations, which have been beneficial in her subsequent roles in customer support and product management.
Career Progression
Caitlin Nestler's career at The New York Times reflects a clear trajectory of growth and increased responsibility. Starting as a Customer Advocate, she developed a strong understanding of customer needs, which she applied in her subsequent roles. Her transition through various support positions, culminating in her current role as Product Support Manager, showcases her adaptability and commitment to enhancing customer experiences within the organization.