Christina Malis
About Christina Malis
Christina Malis serves as the Executive Director of Customer Care at The New York Times, a position she has held since 2023. With a diverse background in customer care and content strategy, she has progressed through various roles at The New York Times since 2016.
Current Role at The New York Times
Christina Malis serves as the Executive Director of Customer Care at The New York Times, a position she has held since 2023. In this role, she oversees customer care strategies and initiatives, enhancing the overall customer experience for the publication's audience.
Previous Positions at The New York Times
Before her current role, Christina held several positions at The New York Times. She was the Product Director of Customer Care from 2022 to 2023, and prior to that, she served as the Director of Customer Care Operations from 2020 to 2021. Christina also worked as the Senior Manager of Care Technology in 2018 and as the Customer Care Mobile Analyst from 2016 to 2017. These roles contributed to her extensive experience in customer care and technology integration.
Experience at DIRECTV
Christina Malis worked at DIRECTV as an Associate Content Strategist from 2014 to 2016, where she was involved in the Digital Media Group in New York City. Additionally, she served as a Content Strategist for Customer Experience in 2016 for a brief period. Her experience at DIRECTV provided her with a solid foundation in content strategy and customer engagement.
Educational Background
Christina studied at New York University, where she participated in the Summer Publishing Institute. She also attended Fordham University, earning a Bachelor of Fine Arts (BFA) with a focus on Dance and Visual Arts from 2009 to 2013. Earlier, she studied Visual Arts at Bergen County Academies, achieving recognition in Visual and Performing Arts.
Early Career Experiences
In her early career, Christina gained diverse experience through various roles. She worked at Couture Fashion Week in 2012 and contributed to the New York Jazz Choreography Project in 2011. These positions allowed her to develop skills in event management and choreography, complementing her later work in customer care and content strategy.