Diego Perez
About Diego Perez
Diego Perez is a Help Desk Analyst at The New York Times, leveraging his background in computer science and customer service. He has previously worked in various roles, including IT Technician at Brooklyn Community Services and Network Engineer Intern at The New York Times.
Current Role at The New York Times
Diego Perez has been employed as a Help Desk Analyst at The New York Times since 2020. In this role, he provides technical support and assistance to staff, ensuring efficient operation of computer systems and software. His responsibilities include troubleshooting hardware and software issues, which requires a strong understanding of technology and customer service skills.
Previous Experience at Brooklyn Community Services
Prior to his current position, Diego worked as an IT Technician at Brooklyn Community Services from 2017 to 2020. During his three years there, he developed his technical skills and gained practical experience in managing IT-related tasks and providing support to users.
Educational Background in Computer Science
Diego pursued a degree in Computer Science at the City University of New York City College from 2013 to 2020. This seven-year program enhanced his technical knowledge and skills, which he applies in his current role. He is also currently continuing his studies in Computer Science at the same institution.
Technical Training at NPower
In 2017, Diego completed a program in Computer Technology/Computer Systems Technology at NPower, which lasted for 11 months. This training provided him with foundational knowledge and skills in computer systems, further preparing him for his career in IT.
Customer Service Experience
Diego has a strong background in customer service, which he developed through various roles, including his time as a Sales Specialist for Michael Kors at Macy's from 2014 to 2015 and as an Impact Team Member at Hollister Co. from 2010 to 2013. This experience complements his technical skills, enabling him to effectively assist users in resolving their IT issues.