Henry Smalls
About Henry Smalls
Henry Smalls is a Technical Support Analyst currently employed at The New York Times. He has a diverse background in technical support, sales, and customer service, with previous roles at American Express, Nike, and Memorial Sloan Kettering Cancer Center.
Current Role at The New York Times
Henry Smalls has been employed as a Technical Support Analyst at The New York Times since 2022. In this role, he provides technical assistance and support to ensure the smooth operation of the company's systems and services. His position involves troubleshooting issues, assisting users, and maintaining the integrity of technical operations within the organization.
Previous Experience at American Express
Henry Smalls worked as a Technical Support Analyst at American Express for a period of 4 months in 2022. During his tenure, he was responsible for addressing technical issues and providing support to clients and staff. This role contributed to his development in the technical support field.
Education in Information Technology
Henry Smalls studied Information Technology at Year Up from 2019 to 2020. This program provided him with foundational knowledge and skills in technology, which he has applied in his subsequent roles in technical support. His education has equipped him with the necessary tools to succeed in the tech industry.
Background in Customer Service
Henry Smalls has extensive experience in customer service, having worked in the retail and catering industries. He developed customer service skills while employed at companies such as Home Goods and Nike. Additionally, he gained experience in professionalism and customer relations through his work with Rudy's In-flight Catering and Barron Staffing.
Educational Background in Journalism
Henry Smalls pursued studies in Journalism at Bergen Community College from 2016 to 2017 and at Mohawk Valley Community College from 2015 to 2016. These educational experiences provided him with insights into communication and media, complementing his technical skills.