Jeffrey Cherry
About Jeffrey Cherry
Jeffrey Cherry is a Desktop Support Administrator at The New York Times, where he has worked since 2019. He has a background in Information Technology Management and Computer Information Systems, with experience in help desk support roles across various organizations.
Current Role as Desktop Support Administrator
Jeffrey Cherry currently serves as a Desktop Support Administrator at The New York Times, a position he has held since 2019. In this role, he provides technical support for both macOS and Windows platforms, focusing on business-critical end-users. His responsibilities include the deployment and configuration of various end-user computing devices, including video conferencing equipment. Cherry's expertise in desktop support ensures efficient operations within the organization.
Previous Experience at The New York Times
Prior to his current position, Jeffrey Cherry worked at The New York Times as a Help Desk Support Analyst from 2016 to 2019. During this three-year tenure, he provided essential support services, assisting users with technical issues and ensuring smooth operations within the organization. His experience at this prominent media company contributed to his professional development in the IT support field.
Experience at WESTMED Practice Partners
Jeffrey Cherry has significant experience at WESTMED Practice Partners, where he worked in various roles from 2011 to 2015. He began as a Help Desk Support Technician and later advanced to a Level 2 Help Desk Support Technician from 2014 to 2015. His responsibilities included providing technical support and troubleshooting for end-users, which helped him develop a strong foundation in IT support services.
Educational Background in Information Technology
Jeffrey Cherry studied at the State University of New York at Delhi, where he earned a Bachelor of Business Administration (BBA) in Information Technology Management from 2006 to 2010. He also completed an Associate of Arts and Sciences (AAS) in Computer Information Systems at the same institution from 2006 to 2009. His educational background has equipped him with the necessary skills and knowledge to excel in the IT support industry.
ITIL and Compliance Expertise
In his professional roles, Jeffrey Cherry utilizes ITIL change, incident, and problem management processes for troubleshooting and request fulfillment. He ensures compliance with PCI and GDPR standards in desktop support operations, demonstrating his commitment to maintaining security and regulatory standards in IT practices.