Joyan Cho Yan Hui
About Joyan Cho Yan Hui
Joyan Cho Yan Hui is a Customer Care Officer at The New York Times, where she has worked since 2016, demonstrating a strong commitment to customer service. With experience in both the financial and media sectors, she brings a versatile skill set to her role.
Work at The New York Times
Joyan Cho Yan Hui has served as a Customer Care Officer at The New York Times since 2016. With over seven years of experience in this role, she demonstrates a strong commitment to customer service excellence. Her position involves addressing customer inquiries and concerns, contributing to the overall satisfaction of The New York Times' readership. Based in New York, New York, she plays a key role in maintaining the publication's reputation for quality customer support.
Education and Expertise
Joyan studied at Sciences Po for one year, focusing on Political Science from 2012 to 2013. She also earned a Bachelor's degree in Social Science, with concentrations in European Studies and French, from Hong Kong Baptist University between 2010 and 2014. This educational background equips her with a diverse perspective and enhances her ability to engage with a multicultural customer base in her current role.
Background in Customer Care
Joyan has a versatile background in customer care, having worked in both the financial sector and the media industry. Prior to her current role, she was employed as a Trade Operations Specialist at Wells Fargo for three months in 2014. This experience in different customer service environments showcases her adaptability and ability to handle a variety of customer needs effectively.