Mieklavia Robinson
About Mieklavia Robinson
Mieklavia Robinson serves as the Command Center Lead for Vendor Operations at The New York Times, leveraging her extensive background in healthcare and operations management. With a solid educational foundation in business and nursing, she focuses on enhancing vendor performance and delivering exceptional customer service.
Current Role at The New York Times
Mieklavia Robinson serves as the Command Center Lead for Vendor Operations at The New York Times. She has held this position since 2021, contributing to the management of vendor performance and operational efficiency. Her role involves developing execution processes to enhance communication across various platforms, including Email, Chat, SMS/Text, and Voice.
Previous Experience in Healthcare
Mieklavia Robinson has extensive experience in the healthcare sector. She worked at AdventHealth as a Medical Surgical Licensed Practical Nurse for six months in 2021 and as an LPN Intake Coordinator & Scheduler for one year from 2020 to 2021. Additionally, she served as a Licensed Practical Nurse at Bartow Center for seven months in 2020 and at Watson Clinic LLP for one year from 2016 to 2017.
Background in Operations Management
Before her current role, Mieklavia Robinson worked at 24-7 Intouch in various capacities, including Operations Manager from 2018 to 2020 and Team Lead Manager from 2017 to 2018. She began her career at 24-7 Intouch as a Customer Service Representative in 2017. Her experience in operations management has equipped her with strong analytical skills that help meet client contractual KPIs.
Education and Qualifications
Mieklavia Robinson holds a Master of Science in Business Administration and Management from Warner University. She also earned a Bachelor of Arts in Accounting and Business/Management from Flagler College-Tallahassee. Additionally, she completed her Practical Nursing studies at Traviss Career Center, achieving qualifications in Vocational Nursing and Nursing Assistants.
Experience in Accounting
Mieklavia Robinson has a background in accounting, having worked for the State of Florida as an Accountant from 2009 to 2014. This five-year tenure in Tallahassee, Florida, provided her with foundational skills in financial management and analysis, complementing her healthcare and operational expertise.