Paul Baez
About Paul Baez
Paul Baez serves as the Assistant Manager of End User Support at The New York Times, where he has worked since 2013. He provides critical 24/7 support and plays a significant role in software evaluation and team training.
Work at The New York Times
Paul Baez has been employed at The New York Times since 2013 as the Assistant Manager End User Support. In this role, he provides 24/7 support to ensure the timely closing of newspapers, which is critical for operational continuity. Prior to this position, he served as a Systems Analyst from 2006 to 2009 and again from 2009 to 2013. His responsibilities included managing security administration tasks, account creation for systems such as Active Directory and SAP, and supporting various publishing and advertising systems.
Education and Expertise
Paul Baez has a diverse educational background in technology and systems management. He studied at Programming Systems Institute in New York, NY. Additionally, he has completed training at several specialized institutions, including the IBM Training Center in New York, the Atex Training Center in Bedford, MA, and the Bay Networks Training Center in Billerica, MA. This education has equipped him with the skills necessary for his roles at The New York Times.
Mentorship and Training
In his current role, Paul Baez actively mentors and provides training to analysts and staff members on a global scale. This initiative enhances the skill set of the team, contributing to overall operational efficiency. His commitment to developing talent within the organization reflects his dedication to fostering a knowledgeable workforce.
Software Evaluation and Reporting
Paul plays a key role in the evaluation, testing, and installation of software products at The New York Times. He ensures that any anomalies are reported to the appropriate parties, maintaining system integrity. Additionally, he creates monthly reports for upper management, which aim to improve customer service and system resolution strategies.
Systems Management
In his capacity as Assistant Manager End User Support, Paul Baez manages the integration and support of a wide range of publishing and advertising systems. This includes in-house systems like Scoop and Timespast, which are essential for the newspaper's operations. His expertise in systems management supports the efficient functioning of these critical tools.