Petra Bateman
About Petra Bateman
Petra Bateman serves as the Senior Training Manager for Care at The New York Times, a position she has held since 2022. She has a background in International Business and extensive experience in customer service and training roles.
Work at The New York Times
Petra Bateman has been serving as the Senior Training Manager for Care at The New York Times since 2022. In this role, she is responsible for overseeing training initiatives and enhancing customer care strategies. Prior to her current position, she held various roles within the organization, including Training Manager for Care from 2019 to 2022 and Customer Advocate from 2017 to 2019. Her extensive experience at The New York Times has contributed to her expertise in customer service and training management.
Education and Expertise
Petra Bateman studied at the National University of Ireland, Galway, where she earned a Bachelor’s Degree in International Business/Trade/Commerce from 2009 to 2013. She furthered her education at Universidad de Granada, focusing on Business/Commerce for one year in 2011-2012. This academic background has equipped her with a solid foundation in business principles and international trade, which she applies in her professional roles.
Previous Experience at The New York Times
Before her current role, Petra Bateman worked at The New York Times in several capacities. She began as an Associate Training Manager for Care in 2019, where she contributed to training programs for customer service teams. Following this, she served as Training Manager for Care from 2019 to 2022, where she continued to develop training strategies. Her initial role at the organization was as a Customer Advocate from 2017 to 2019, where she focused on customer support and engagement.
Experience at Blue Apron
Prior to her tenure at The New York Times, Petra Bateman worked at Blue Apron. She served as a Senior Customer Experience Associate from 2015 to 2016, where she was involved in enhancing customer satisfaction and support. She also held the position of Payments Specialist from 2016 to 2017, focusing on payment processing and customer inquiries related to financial transactions. Her experience at Blue Apron contributed to her skills in customer service and operational management.