Phillip Resuta
About Phillip Resuta
Phillip Resuta is a Technical Support Specialist at The New York Times, with a background in history from City University of New York-College of Staten Island. He has extensive experience in technical support and training, having held various positions at Apple over several years.
Current Role at The New York Times
Phillip Resuta serves as a Technical Support Specialist at The New York Times, a position he has held since 2019. In this role, he is responsible for providing technical assistance and support to ensure the smooth operation of systems and services. His experience in troubleshooting and repairs contributes to the efficient resolution of technical issues within the organization.
Experience at Apple
Phillip Resuta has extensive experience working at Apple, where he held multiple roles. He served as a Sales Specialist from 2015 to 2016, followed by a position as Operational Specialist from 2017 to 2018. He then became a Training Team Lead, a role he occupied for two years until 2018. Additionally, he worked as a Genius for one year from 2018 to 2019. His diverse roles at Apple equipped him with skills in customer service, technical support, and team training.
Education and Expertise
Phillip Resuta studied at the City University of New York-College of Staten Island, where he focused on History from 2011 to 2021. His educational background provides him with a strong foundation in research and analytical skills. He has also achieved the distinction of Lead Trainer in a short timeframe in the North East Region, demonstrating his capability in training and development.
Background in Implementation and Support
Phillip Resuta has experience as an implementation specialist, where he built and maintained relationships with educational institutions and small businesses. His ability to execute complex troubleshooting and repairs, combined with his teaching skills, allows him to effectively support clients and enhance their understanding of technical systems.