Rana Latunde
About Rana Latunde
Rana Latunde serves as the Director of B2B Customer Success at The New York Times, bringing extensive experience in operations management and customer service. With a Master's degree in Industrial & Organizational Psychology, Latunde has a strong background in enhancing customer satisfaction in both B2B and B2C environments.
Current Role at The New York Times
Rana Latunde serves as the Director of B2B Customer Success at The New York Times. In this role, she focuses on enhancing customer satisfaction and retention in the B2B sector. Her tenure at The New York Times began in 2016, where she initially worked as the Manager of Corporate Digital Solutions before transitioning to Senior Manager of B2B Customer Success in 2017. She has held the director position since 2019, contributing to the organization's customer success strategies.
Previous Experience at Star Gas Partners, LP
Prior to her current role, Rana Latunde worked at Star Gas Partners, LP as the Operations Manager for the Customer Service Call Center. Her tenure lasted from 2011 to 2016, during which she developed skills in operations management and customer service. This experience provided her with a solid foundation in managing customer interactions and improving service delivery.
Background in Business Analysis
Rana Latunde began her career as a Business Analyst at PCF - Publishers Circulation Fulfillment, where she worked from 2002 to 2005. This role allowed her to gain experience in analyzing business processes and identifying areas for improvement, which later informed her approach to customer success in her subsequent positions.
Education and Expertise
Rana Latunde holds a Master's degree in Industrial & Organizational Psychology from Montclair State University, where she studied from 2002 to 2005. She also earned a Bachelor of Arts in Psychology from William Paterson University of New Jersey, completing her studies from 1998 to 2002. Her educational background equips her with a unique perspective on team building and operations management, which she applies to enhance organizational success.
Skills in Customer Success Management
Rana Latunde possesses expertise in both B2B and B2C environments, which has been instrumental in her roles at The New York Times and other organizations. Her focus on team building and operations management has contributed to her ability to develop effective customer success strategies, ultimately enhancing customer satisfaction and retention.