Ryan Kraklau
About Ryan Kraklau
Ryan Kraklau is a B2B Account Manager at The New York Times, where he focuses on subscription growth and client retention in the higher education sector. He has previous experience in account management roles at OutboundEngine and CommentSold, and he holds a Bachelor's degree in English Literature from Alma College.
Work at The New York Times
Ryan Kraklau has been employed at The New York Times as a B2B Account Manager since 2022. In this role, he focuses on developing relationships that drive subscription growth and client retention specifically in the higher education sector. He works collaboratively across various departments and teams to enhance product adoption within educational institutions. Additionally, he facilitates digital licenses for The New York Times, serving as an educational tool for high schools in the EMEA region.
Previous Experience in Account Management
Before joining The New York Times, Ryan Kraklau held positions that contributed to his expertise in account management. He worked as a Senior Account Manager at OutboundEngine from 2019 to 2021, where he was based in Austin, Texas. Following this, he served as an Account Manager at CommentSold from 2021 to 2022 in a remote capacity. His earlier role at OutboundEngine also included a position as a Customer Success Specialist in 2019.
Educational Background
Ryan Kraklau earned a Bachelor's degree in English Literature from Alma College, where he studied from 2012 to 2015. This educational background has likely contributed to his communication skills and ability to engage effectively with clients in his professional roles.
Experience in Customer Experience
Ryan Kraklau has experience in customer-facing roles, including his position as a Customer Experience Specialist at The Escape Game from 2016 to 2017 in Austin, Texas. This role helped him develop skills in customer service and relationship management, which are essential in his current position.