Sonia Bouchard
About Sonia Bouchard
Sonia Bouchard serves as the Director of Operations at Gateway GI, where she has focused on enhancing patient experience and implementing service recovery programs since 2019. With a background in occupational therapy and healthcare management, she has held various leadership roles, including at Oregon Health and Science University and Shriners Hospitals for Children.
Work at The Oregon Clinic
Sonia Bouchard has been serving as the Director of Operations for Gateway GI at The Oregon Clinic since 2019. In this role, she focuses on enhancing operational efficiency and improving patient experiences. She has created and led a family advisory council aimed at making systemic and long-term improvements in patient care. Additionally, she developed and implemented a service recovery program to address immediate patient concerns, demonstrating her commitment to patient satisfaction and operational excellence.
Previous Experience at Oregon Health and Science University
Sonia Bouchard held multiple positions at Oregon Health and Science University. She served as the Interim Director of Acute Care Rehabilitation Services for one year from 1999 to 2000. Prior to that, she worked as a Staff Occupational Therapist from 1997 to 2002, where she contributed to patient care and rehabilitation services. During her tenure, she played a key role in transitioning the organization to accept insurance reimbursement, overseeing various departments including rehabilitation and nutrition.
Leadership at Shriners Hospitals for Children
Sonia Bouchard worked at Shriners Hospitals for Children for ten years, from 2008 to 2018. She held the position of Director of Clinical Support Services and previously served as the Rehabilitation Services Manager from 2002 to 2008. In these roles, she developed a business plan that led to a 20% growth in the rehabilitation department and a 10% improvement in reimbursement rates over two years. Her leadership contributed to significant operational advancements within the organization.
Education and Expertise
Sonia Bouchard earned her Bachelor's degree in Occupational Therapy from McGill University, studying from 1990 to 1992. She furthered her education at Portland State University, where she achieved a Master of Public Health (MPH) in Health Care Administration and Management from 1998 to 2000. Her educational background supports her expertise in healthcare management and operational leadership.
Achievements in Patient Care and Staff Management
Throughout her career, Sonia Bouchard has consistently achieved high employee satisfaction scores in her units. Her management approach emphasizes mentoring staff and fostering a positive work environment. She also advocated for periodic Saturday clinics to better serve working families and those living outside the Portland Metro area, demonstrating her commitment to accessibility in healthcare.