Bill Hooven
About Bill Hooven
Bill Hooven is the Senior Director of Customer Operations and Enterprise Technology at The Pedowitz Group, where he has worked since 2021. He possesses extensive experience in global privacy compliance and is proficient in various marketing automation platforms.
Work at The Pedowitz Group
Bill Hooven currently serves as the Senior Director of Customer Operations and Enterprise Technology, as well as the Oracle Practice Lead at The Pedowitz Group. He has held this position since 2021, contributing to the company's operations in Knoxville, Tennessee. Prior to this role, he worked in various capacities within the organization, including Technical Account Director from 2013 to 2019, Director of Customer Operations and Enterprise Technology from 2019 to 2020, and Senior Director of Customer Operations and Enterprise Technology for a brief period in 2020 to 2021.
Education and Expertise
Bill Hooven earned a Bachelor of Arts degree in Marketing and Finance from the University of Delaware, where he studied from 1990 to 1994. He possesses expertise in global privacy compliance, focusing on enhancing customer experience and satisfaction. His proficiency extends to multiple marketing automation systems and martech tools, including Eloqua, Marketo, and Salesforce.com, where he serves as a power user.
Background
Before joining The Pedowitz Group, Bill Hooven worked as the Internet Strategy Director at Platinum Technology from 1998 to 1999 in Scottsdale, Arizona. He has a long tenure at The Pedowitz Group, where he has held various positions since 2007, including Senior Revenue Engineer and Director of Training. His extensive experience in customer operations and enterprise technology has shaped his professional journey.
Professional Experience Timeline
Bill Hooven's professional experience includes multiple roles at The Pedowitz Group, starting as Senior Revenue Engineer/Director of Training from 2007 to 2013, followed by his progression to Technical Account Director from 2013 to 2019. He then served as Director of Customer Operations and Enterprise Technology from 2019 to 2020, and briefly as Senior Director from 2020 to 2021 before assuming his current role in 2021. His career also includes a year as Internet Strategy Director at Platinum Technology.