Quentin Whitfield
About Quentin Whitfield
Quentin Whitfield is a CX Representative at The Pro's Closet, where he has worked since 2019. He combines over two years of IT support experience with more than six years in customer service to deliver effective solutions.
Work at The Pro's Closet
Quentin Whitfield has been employed at The Pro's Closet as a CX Representative since 2019. In this role, he utilizes his extensive experience in customer service to enhance the customer experience. His responsibilities include addressing customer inquiries, providing support, and ensuring satisfaction with the company's products and services. His tenure at The Pro's Closet has allowed him to further develop his skills in delivering end-user oriented solutions.
Education and Expertise
Quentin Whitfield studied at Tarrant County College, where he earned an Associate of Arts and Sciences (AAS) degree in Computer and Information Sciences and Support Services from 2017 to 2021. He also completed his secondary education at Mansfield Lake Ridge High School. His educational background provides a strong foundation for his work in IT support and customer service, enabling him to effectively troubleshoot and resolve technical issues.
Background in Customer Service and IT Support
Quentin has over six years of experience in customer service roles, complemented by more than two years in IT support. Prior to his current position, he worked as an IT Support Specialist at Razzoo's Cajun Cafe from 2017 to 2019, where he provided technical assistance and support. He also served as a Sales Floor Team Member at Bicycles Inc from 2016 to 2019, gaining valuable experience in customer interactions and sales.
Achievements and Certifications
Quentin Whitfield is a certified Eagle Scout through the Boy Scouts of America. This achievement reflects his commitment to integrity and honesty, which he applies to his professional work ethic. The skills and values he developed during his scouting experience contribute to his approach in customer service and technical support.