Benson Gu
About Benson Gu
Benson Gu is an experienced hospitality professional currently serving as the Assistant Front Office Manager at The Ritz-Carlton Hotel Company in Shanghai. He has a diverse background in hotel management, having held various roles at prestigious hotel chains including Starwood, IHG, and Four Seasons.
Work at The Ritz-Carlton Hotel Company, L.L.C.
Benson Gu has been employed at The Ritz-Carlton Hotel Company, L.L.C. since 2021, currently holding the position of Assistant Front Office Manager in Pudong New Area, Shanghai. Prior to this role, he served as Manager on Duty from 2018 to 2021, contributing to the hotel's operations and guest services for three years.
Experience at IHG Hotels & Resorts
Benson Gu worked at IHG Hotels & Resorts from 2010 to 2015. He began as a Front Desk Supervisor for three years in Pudong New Area, Shanghai, before advancing to the role of Duty Manager for two years. His responsibilities included overseeing front desk operations and ensuring guest satisfaction.
Previous Roles at Starwood Hotels & Resorts Worldwide, Inc.
Benson Gu's career in hospitality began at Starwood Hotels & Resorts Worldwide, Inc., where he worked as a Front Desk Agent from 2009 to 2010 in Haidian, Beijing. He also served as a Concierge (Bellboy) from 2008 to 2009, gaining valuable experience in guest services.
Experience at Four Seasons Hotels and Resorts
From 2015 to 2018, Benson Gu held the position of Guest Relations Manager at Four Seasons Hotels and Resorts in Pudong New Area, Shanghai. In this role, he focused on enhancing the guest experience and managing guest relations.
Education and Expertise
Benson Gu earned a Bachelor of Business Administration (B.B.A.) in Tourism Management from Yangzhou University, where he studied from 2004 to 2008. His educational background provides a foundation for his career in the hospitality industry.