Gaston Bratcher
About Gaston Bratcher
Gaston Bratcher is a guest relations professional with extensive experience in customer service, currently working at American Airlines in Charlotte, North Carolina. He has a background in aviation and has held various roles in the United States Air Force and The Ritz-Carlton, showcasing his skills in problem solving and customer relations.
Work at American Airlines
Gaston Bratcher has been employed at American Airlines as Ground Staff since 2015. His tenure in this role spans over 549 months in the Charlotte, North Carolina Area. In this position, he has developed skills in customer service and operational support, contributing to the overall efficiency of airline operations.
Work at The Ritz-Carlton Hotel Company, L.L.C.
Gaston Bratcher has extensive experience in guest relations, having worked at The Ritz-Carlton Hotel Company, L.L.C. as a Guest Relations agent. His service at the hotel began in 2010 and continued for 481 months in the Charlotte, North Carolina Area. His role involves engaging with guests and ensuring a high standard of customer service, aligning with the luxury brand's reputation.
Education and Expertise
Gaston Bratcher studied Aviation/Airway Management and Operations at the Community College of the Air Force, earning an Associate of Science (A.S.) degree from 2011 to 2013. He also pursued studies in Cyber/Computer Forensics and Counterterrorism at Central Piedmont Community College from 2015 to 2017. His educational background supports his expertise in aviation, aerospace defense, and customer relations.
Military Service and Experience
Gaston Bratcher served as an aircrew member on a tactical airlift plane in the United States Air Force. This role provided him with valuable experience and skills in aviation operations. He also worked as a 1A251-C130 Aircraft Loadmaster for both the United States Air Force and the Charlotte Air National Guard from 2010 to 2014, further enhancing his knowledge in aircraft operations and logistics.
Guest Relations Experience
With over 8 years of experience as a guest relations agent, Gaston Bratcher has engaged with a diverse range of individuals. His focus on providing high-level customer service has been a key aspect of his career, allowing him to develop strong problem-solving skills and a deep understanding of customer needs.