Joshua Kaplan
About Joshua Kaplan
Joshua Kaplan is a Guest Experience Expert at The Ritz-Carlton Hotel Company, L.L.C. in Orlando, Florida, with a background in hospitality management and event management from the University of Central Florida.
Work at The Ritz-Carlton Hotel Company, L.L.C.
Joshua Kaplan serves as a Guest Experience Expert at The Ritz-Carlton Hotel Company, L.L.C. in Orlando, Florida. He has held this position since 2021. In this role, he focuses on enhancing guest satisfaction and ensuring a high-quality experience for visitors. His responsibilities include addressing guest needs and providing exceptional service in a luxury hospitality environment.
Current Role at UCF Athletics Association Inc.
In addition to his role at The Ritz-Carlton, Joshua Kaplan is the Head Manager for UCF Men's Basketball at UCF Athletics Association Inc. He has been in this position since 2019. His duties involve overseeing team operations and managing various aspects of the basketball program, contributing to the overall success of the athletics department.
Previous Experience in Hospitality
Joshua Kaplan has previous experience in the hospitality industry, having worked at Dover Caterers as a Host/Server and Assistant to the Owner for three months in 2017. He also worked at Tropix on the Mile as a Bar Back/Valet Parking Supervisor for three months in 2019. These roles provided him with foundational skills in customer service and operational support.
Education and Expertise
Joshua Kaplan studied at the University of Central Florida – Rosen College of Hospitality Management, where he focused on Hospitality Management and Event Management. He completed his studies from 2018 to 2022, gaining knowledge and skills relevant to the hospitality industry. His education has equipped him with the expertise necessary for his current roles.