James Foley
About James Foley
James Foley is a Product Manager currently working at The Scouts since 2021. He has held various roles in product management and customer care, including positions at Sitel and The Chat Shop, and he holds a Bachelor's degree in English Literature from the University of the West of England.
Current Role at The Scouts
James Foley has been serving as a Product Manager at The Scouts since 2021. In this role, he is responsible for overseeing product development and managing various initiatives that align with the organization's goals. His experience in product management contributes to the strategic direction and effectiveness of The Scouts' offerings.
Previous Experience at The Scouts
Prior to his current position, James Foley worked as an Associate Product Manager at The Scouts from 2020 to 2021. In this capacity, he supported product management activities and collaborated with teams to enhance product features and user experience. His tenure at The Scouts has provided him with valuable insights into the organization's operations.
Work Experience at The Chat Shop
James Foley held the position of Launch Manager at The Chat Shop from 2016 to 2020. During his four years in this role, he was involved in launching new services and optimizing operational processes. His contributions helped shape the company's approach to customer engagement and service delivery.
Career Background at Sitel
James Foley's career began at Sitel, where he worked as a Technical Customer Care Chat Agent from 2011 to 2015. He later advanced to the role of Team Manager for a brief period in 2015. His experience at Sitel provided him with a strong foundation in customer service and team leadership.
Education and Qualifications
James Foley studied at the University of the West of England, where he earned a Bachelor's degree in English Literature (British and Commonwealth) from 2007 to 2010. This academic background has equipped him with strong communication skills and critical thinking abilities, which are essential in his professional roles.