Alicia Miller
About Alicia Miller
Alicia Miller is a Business Analyst with extensive experience in various roles within The Standard and Digital Insight. She specializes in gap analysis and client relation management, and has a strong background in project management and quality assurance.
Work at The Standard
Alicia Miller has held multiple positions at The Standard since 2007. She worked as a QA Specialist from 2007 to 2009, followed by a role as Contract Analyst from 2009 to 2013. After a brief tenure at Janrain, Inc. as Project Manager, she returned to The Standard in 2016 as a Business Analyst. In this role, she has focused on performing gap analysis to document business requirements and has been instrumental in leading User Acceptance Testing (UAT) initiatives.
Previous Experience at Digital Insight
Alicia Miller's career at Digital Insight spanned from 2000 to 2005, where she held several positions. She began as a Branch Services Representative (2000-2001) and progressed to Team Leader (2001-2002). She then served as a Quality Control Officer (2002-2003) and later as a Quality Control Specialist (2003-2005). Her roles involved managing client relations and ensuring quality standards.
Education and Expertise
Alicia Miller earned an Associate’s Degree in General Studies from Sacramento City College, studying from 1994 to 1997. She furthered her education at the University of the Pacific, where she obtained a Bachelor's Degree in History from 1998 to 2000. Her educational background supports her expertise in business analysis and client relations management.
Professional Skills and Specializations
Alicia Miller specializes in gap analysis to document business requirements for transitioning to future state processes. She has a strong emphasis on client relation management, consistently exceeding customer service expectations. Additionally, she is experienced in developing and implementing standardized policies and procedures, including audit procedures.
Leadership and Project Management
Alicia Miller has demonstrated leadership capabilities through her role as a Team Leader at Digital Insight and as a Project Manager at Janrain, Inc. She actively engages with project leaders and stakeholders to influence decision-making and ensure the delivery of business value. Her experience in leading UAT initiatives showcases her ability to coordinate testing activities and develop test strategies.