Carl J. Holland Flmi, Acs, Pcs, Gbds
About Carl J. Holland Flmi, Acs, Pcs, Gbds
Carl J. Holland serves as the 2nd Vice President of Client Management at The Standard, where he has worked since 2021. He has extensive experience in account management and client services, holding various leadership roles at Prudential Financial and The Hartford over the past two decades.
Current Role at Prudential Financial
Carl J. Holland serves as Vice President - Account Management for the Small Market Segment at Prudential Financial. He has held this position since 2012, accumulating over 12 years of experience in Washington, DC. In addition to this role, he also serves as Vice President of Premier Account Management, a position he has maintained since 2014 for 10 years. In these roles, he is responsible for overseeing account management strategies and ensuring client satisfaction within the small market segment.
Work at The Standard
Holland has held multiple positions at The Standard, including 2nd Vice President of Client Management since 2021. In this role, he leads Regional Senior Directors and manages National Account Consultants and Service Managers. He is accountable for developing and executing the Employee Benefits Client Management customer service strategy. Previously, he worked as EB Sales and Service for one year from 2020 to 2021 and as Field Service & Underwriting Manager from 1998 to 2005.
Previous Experience at The Hartford
Before his tenure at The Standard, Holland worked at The Hartford as Director of Relationship Management from 2005 to 2012. In this role, he was responsible for managing client relationships and ensuring service delivery. His experience at The Hartford contributed to his expertise in client management and relationship building.
Education and Expertise
Holland studied at Hampton University, where he earned a Bachelor of Science degree in Management and Accounting from 1982 to 1985. His educational background provides a foundation for his roles in client management and account oversight in the financial services industry.
Leadership and Collaboration
In his current role at The Standard, Holland works collaboratively with the Vice President of Underwriting and Product Development to focus on renewal placement, premium persistency, and enrollment activities. He also collaborates with the Vice President, Head of Customer Service, to ensure effective implementations and address any remediation efforts necessary for client success.