Chad Houston
About Chad Houston
Chad Houston is the Manager of Premium Services at the Billing Solution Center at The Standard, where he has worked since 2019. He has a background in sales and banking, with previous roles at Macy's, JPMorgan Chase Bank, and Umpqua Bank.
Current Role at The Standard
Chad Houston currently serves as the Manager of Premium Services at the Billing Solution Center at The Standard. He has held this position since 2019, contributing to the management and optimization of billing processes. His role involves overseeing premium service operations, ensuring efficient service delivery, and enhancing customer satisfaction within the organization.
Previous Experience at The Standard
Prior to his current role, Chad worked at The Standard as a Life Benefits Analyst from 2016 to 2019. In this position, he was responsible for analyzing life insurance benefits and providing support to clients. His experience in this role laid the groundwork for his advancement to management within the company.
Professional Background
Chad has a diverse professional background that includes roles in retail banking and sales. He worked at JPMorgan Chase Bank, NA as a Relationship Banker-SB from 2010 to 2015, where he developed client relationships and provided banking solutions. He also served as a Universal Associate III at Umpqua Bank for one year in 2015, further enhancing his customer service skills.
Education and Expertise
Chad earned a Bachelor of Arts (B.A.) in Advertising from the University of Idaho, studying from 2005 to 2009. His educational background provides him with a solid foundation in communication and marketing principles, which he applies in his professional roles.
Early Career at Macy's
Chad began his career at Macy's, where he worked as a Sales Supervisor from 2006 to 2010. In this role, he managed sales teams and contributed to achieving store sales targets. His experience in retail management helped him develop leadership and operational skills that he has carried into his subsequent positions.