Geri Ries
About Geri Ries
Geri Ries serves as the IT Process Owner at The Standard in the Portland, Oregon Area, a position she has held since 2017. With a background in IT process management and consulting, she has contributed to various organizations, including Nationwide Insurance and DSV - Global Transport and Logistics.
Work at The Standard
Geri Ries has been serving as the IT Process Owner at The Standard since 2017. In this role, she is responsible for developing and maintaining key metrics to monitor the effectiveness of IT processes. She has implemented process improvements and identified automation opportunities for IT Service Management (ITSM) tool enhancements. Additionally, Geri has conducted continuous education sessions on IT processes for end users and resolver groups, ensuring that staff are well-informed and capable of utilizing IT systems effectively. She has also authored requirements for enhancements and conducted testing in ServiceNow.
Previous Experience
Before joining The Standard, Geri Ries held various positions in the IT field. She worked at Nationwide Insurance from 2005 to 2013, initially as a Specialist and later as a Consultant. Geri also served as a Senior Analyst at UTi Worldwide from 2013 to 2016 and at DSV - Global Transport and Logistics from 2016 to 2017. Her experience spans over a decade in IT roles, contributing to her expertise in process management and improvement.
Education and Expertise
Geri Ries earned a Bachelor of Science in Business from the University of Phoenix. This educational background has provided her with a solid foundation in business principles, which she applies in her IT process management role. Her expertise includes conducting training sessions, leading process improvement initiatives, and managing ITSM tools, particularly in the context of enhancing service delivery and operational efficiency.
Leadership and Management
During her career, Geri Ries has provided interim leadership for Configuration Management and Knowledge Management processes for a period of three months. This experience highlights her capability to lead teams and manage critical IT functions effectively. Her leadership skills are complemented by her analytical abilities, which she utilizes to develop metrics that assess IT process effectiveness.