Graeme Queen
About Graeme Queen
Graeme Queen serves as the Second Vice President of Policy Admin Transformation at The Standard, where he has worked since 2008. He has a background in software engineering and finance, with previous roles at PacifiCorp and Graham Technology, and holds an MBA from Portland State University.
Current Role at The Standard
Graeme Queen serves as the Second Vice President of Policy Admin Transformation at The Standard, a position he has held since 2008. In this role, he administers data feeds and reporting while creating enrollment materials and communications to enhance customer service. He oversees teams responsible for onboarding new customers and addressing complex requests for proposals. His work focuses on driving service strategy and execution for key employer group customers, contributing to the organization's operational efficiency.
Previous Experience at PacifiCorp
Before joining The Standard, Graeme Queen worked at PacifiCorp as a Manager from 2002 to 2008. During his six years there, he gained valuable experience in managing operations and contributing to service improvements. His tenure at PacifiCorp provided him with insights into customer service and operational management that he later applied in his current role.
Education and Expertise
Graeme Queen earned his Master of Business Administration (MBA) from Portland State University, where he studied Finance from 2005 to 2008. Prior to that, he obtained a Bachelor of Science with Honors in Physics from the University of Strathclyde, studying from 1991 to 1995. His educational background equips him with a strong analytical foundation and expertise in finance and technology.
Technical Background and Early Career
Graeme Queen began his career in technology as a Software Engineer. He worked at Informatech from 1995 to 2000 and then at Graham Technology from 2000 to 2002. His experience in software engineering provided him with technical skills that have been beneficial in his roles in policy administration and customer service.
Industry Engagement and Insights
Graeme Queen has actively participated in various industry events, where he has shared insights drawn from his extensive experience in employee benefits and technology. His contributions to discussions on these topics reflect his commitment to advancing knowledge and best practices within the industry.