Heather Dugas
About Heather Dugas
Heather Dugas is a Project Manager at The Standard, where she has worked since 2019. She has a background in communications and customer experience strategy, with previous roles including Absence Coordinator II and Disability Benefits Analyst.
Current Role at The Standard
Heather Dugas currently serves as a Project Manager at The Standard, a position she has held since 2019. In this role, she leads diverse project teams, ensuring that quality results are delivered on time. Additionally, she has been working as Manager of Absence Management since 2013, where she focuses on increasing performance and providing a superior customer experience. Her responsibilities include overseeing the absence management process and implementing strategies that enhance operational efficiency.
Previous Experience at The Standard
Heather Dugas previously worked at The Standard as Absence Coordinator II from 2012 to 2013. In this capacity, she was responsible for coordinating absence management processes. Prior to this role, she served as a Disability Benefits Analyst at Standard Insurance Company from 2007 to 2009, where she analyzed disability benefits claims and provided support to clients navigating the benefits process.
Educational Background
Heather Dugas has an extensive educational background. She studied at Slippery Rock University of Pennsylvania from 1992 to 1994, earning a degree in English Language and Literature. She then attended Portland State University from 1995 to 1997, where she studied Humanities and achieved a degree in Science and Arts. Following this, she completed her education at the San Francisco Art Institute from 1997 to 1999, obtaining a Bachelor of Fine Arts (B.F.A.) in Fine Arts and Photography.
Skills and Expertise
Heather Dugas possesses a strong skill set that includes resolving complex problems with a systematic approach. She has expertise in extended enterprise partnerships and lean process improvement. Her background in communications and customer experience strategy allows her to effectively enhance customer interactions and improve service delivery. Additionally, she is experienced in employee development and training leadership, contributing to the growth and performance of her teams.
Professional Attributes
Heather Dugas is known for her strong work ethic and professionalism in her roles. She is committed to delivering high-quality results and fostering a collaborative team environment. Her ability to lead diverse project teams effectively has been instrumental in achieving project goals and enhancing overall performance within her organization.