Jim Jones
About Jim Jones
Jim Jones is a Short Term Disability Claims Examiner at Standard Insurance Company, where he has worked since 2010. He has over 15 years of experience in professional collections and holds an Associate's degree in Business Administration from American InterContinental University.
Work at Standard Insurance Company
Jim Jones has been employed at Standard Insurance Company as a Short Term Disability Claims Examiner since 2010. In this role, he is responsible for evaluating and processing claims related to short-term disability. His tenure at the company spans 14 years, during which he has developed a deep understanding of the claims process and customer service protocols.
Previous Employment History
Before joining Standard Insurance Company, Jim Jones worked at Wells Fargo Bank from 1991 to 1999 as a Collections Specialist III, accumulating eight years of experience in collections. He later held a position at Bank of the West as a Commercial Equipment Leasing Collections Specialist for one year, from 2008 to 2009. His diverse background in collections has contributed to his expertise in the field.
Education and Expertise
Jim Jones studied at American InterContinental University, where he earned an Associate's degree in Business Administration and Management from 2004 to 2006. His education has provided him with a solid foundation in business principles, which he applies in his professional roles. He possesses expertise in managing team adherence, customer service, and quality-performance evaluations.
Professional Skills
Jim Jones has developed a range of professional skills throughout his career. He is skilled in Root Cause Analysis, Conflict Resolution, and Critical Thinking. Additionally, he has experience in Mentoring, Evaluating, Facilitating, and Supervising, particularly in a call center environment. These skills enhance his ability to manage teams effectively and ensure high-quality service delivery.
Experience in Professional Collections
With 15 years of experience in Professional Collections, Jim Jones has a comprehensive understanding of the collections process. His background includes various roles that have equipped him with the knowledge and skills necessary to navigate complex situations in the collections industry.