Jim Wattrick
About Jim Wattrick
Jim Wattrick is a Participant Services Representative I at The Standard in Cincinnati, Ohio, where he has worked since 2019. He has over a decade of experience in various roles at The Standard, focusing on customer service and administrative support.
Work at The Standard
Jim Wattrick has been employed at The Standard since 2011, holding various positions over the years. He currently serves as a Participant Services Representative I, a role he has held since 2019 in Cincinnati, Ohio. His responsibilities include participating in customer-focused activities that support the administrative and servicing functions of the internal administration, operations, and legal departments. Prior to this role, he worked as a Fund Operations Specialist I from 2015 to 2019 and as an Advanced Processing Analyst II from 2011 to 2014, both in the Cincinnati Area.
Education and Expertise
Jim Wattrick studied at Western Michigan University, where he earned a Bachelor of Arts degree with a focus on Spanish from 1986 to 1991. His educational background provides him with a strong foundation for his roles at The Standard, particularly in customer service and administrative functions. His expertise includes preparing customized correspondence and facilitating call escalations for participants.
Background
Jim Wattrick has accumulated over a decade of experience at The Standard, contributing to various operational roles. His career path at the company reflects a progression through different positions, showcasing his adaptability and commitment to customer service. His work has involved supporting internal departments and ensuring participant requests are handled efficiently.
Responsibilities and Functions
In his current role as Participant Services Representative I, Jim Wattrick is responsible for preparing customized correspondence and making outbound calls as requested. He plays a key role in facilitating call escalations for participants whose requests are not met within established turnaround times, ensuring that customer service standards are upheld.