Jonathan Samuels, Csm
About Jonathan Samuels, Csm
Jonathan Samuels is a Customer Onboarding Specialist II at The Standard, with a background in account management and agile project management as a Certified Scrum Master. He has over 20 years of experience in the insurance industry, having previously worked at MetLife and The Standard.
Current Role at The Standard
Jonathan Samuels serves as a Customer Onboarding Specialist II at The Standard, a position he has held since 2020. In this role, he focuses on facilitating the onboarding process for new customers, ensuring a smooth transition and integration into the company's services. His responsibilities include maximizing profitability through growth, renewal increases, and block retention. His expertise in customer service and account management supports the company's objectives.
Previous Experience at The Standard
Before his current role, Jonathan worked at The Standard as an Account Specialist from 2007 to 2020. During his 13 years in this position, he developed strong account management skills, particularly in ancillary lines of coverage. His work involved strategic collaboration with service and sales teams to achieve company goals, contributing to overall business success.
Experience at MetLife
Jonathan's career includes significant experience at MetLife, where he held multiple roles. He worked as an Underwriter from 2000 to 2004 and as a Service Coordinator from 2004 to 2007. These positions provided him with a solid foundation in underwriting practices and customer service, enhancing his skills in account management and client relations.
Education and Certification
Jonathan studied Audio Engineering at Houston Community College from 2012 to 2016. He also holds a certification as a Certified Scrum Master, which indicates his expertise in agile project management methodologies. This certification supports his ability to manage projects effectively and contribute to team dynamics.
Skills and Recognition
Jonathan is recognized for his excellent communication skills and his ability to work collaboratively as a team player. His focus on maximizing profitability and his account management skills are essential to his roles. He has demonstrated a commitment to strategic collaboration, which has contributed positively to the teams he has been part of.