Joshua Fetzer
About Joshua Fetzer
Joshua Fetzer serves as the Director of Business Transformation and RPA at The Standard, where he has worked since 2019. He has a strong background in automation and process improvement, having established an Automation Center of Excellence and led significant technology implementations.
Work at The Standard
Joshua Fetzer has held multiple positions at The Standard since 2007. He began as a Senior Account Manager in Retirement Plans Administration, progressing to Manager of the same department from 2008 to 2011. He then served as Director of Retirement Plans Administration from 2011 to 2015, followed by Director of Billing Operations from 2015 to 2019. Since 2019, he has worked as Automation Program Manager and was promoted to Director of Business Transformation & RPA in 2021. His tenure at The Standard spans over 16 years, during which he has contributed to various initiatives and transformations.
Education and Expertise
Joshua Fetzer earned a Bachelor of Business Administration (BBA) degree in Management & Economics from Baldwin Wallace University, completing his studies from 2001 to 2005. His educational background provides a foundation for his expertise in business transformation and automation. He advocates for low code technology, emphasizing the importance of business and process expertise over programming skills. His approach integrates technology with employee engagement and process improvement.
Background
Joshua Fetzer has extensive experience in the financial services industry, particularly in retirement plans and billing operations. His career at The Standard has seen him take on progressively responsible roles, allowing him to develop a comprehensive understanding of business processes and automation. His work has focused on enhancing customer and employee experiences through innovative solutions.
Achievements
During his time at The Standard, Joshua Fetzer established an Automation Center of Excellence from the ground up, which facilitated the development of multiple enterprise-wide capabilities. He led the implementation of Salesforce as a Customer Relationship Management (CRM) tool and UiPath as an automation platform, significantly impacting operational efficiency. His initiatives reflect a commitment to leveraging technology for process improvement.