Karen London
About Karen London
Karen London is a Policyholder Services Specialist with expertise in business writing and presentation preparation. She has a diverse background in customer relationship management and document collaboration, having worked at organizations such as the American Dental Association, Aetna, and The Standard.
Work at The Standard
Currently, Karen London serves as a Policyholder Services Specialist at The Standard, a position she has held since 2021. In this role, she focuses on providing support and services to policyholders, ensuring their needs are met efficiently. Prior to this role, she worked as an Employee Benefits Sales Coordinator at The Standard from 2017 to 2021, where she contributed to the sales and coordination of employee benefits.
Previous Experience at American Dental Association
Karen London worked at the American Dental Association as an Editorial Executive Assistant from 2004 to 2014. During her ten years in this role, she was based in Chicago, Illinois, where she gained valuable experience in editorial processes and support functions within the organization.
Experience at Aetna
From 2015 to 2017, Karen London was employed as an Operations Analyst at Aetna in the Greater Chicago Area. In this position, she was responsible for analyzing operational processes and contributing to the efficiency of the organization during her two-year tenure.
Education and Expertise
Karen London completed coursework towards a Bachelor of Arts in Communications at South Suburban College. She possesses strong skills in business writing and presentation preparation, which enhance her professional capabilities. Additionally, she has expertise in using Salesforce for managing customer relationships and data, as well as proficiency in SharePoint for document management and collaboration.
Technical Skills
Karen London is experienced in utilizing various technical tools to enhance her work efficiency. She uses Concur for managing travel and expense processes and is proficient in Citrix for remote access and virtual desktop solutions. These skills support her roles in customer service and operations.