Kelly Johns
About Kelly Johns
Kelly Johns is a seasoned professional currently serving as the Sr. Director of Learning and Development in an interim capacity. With extensive experience in operations and strategy across various organizations, she has held significant leadership roles at The Standard, Comcast, and Charter, among others.
Current Role at The Standard
Kelly Johns currently serves as the Senior Director of Learning and Development at The Standard, a position she has held since 2022. In this interim assignment, she focuses on enhancing learning initiatives and development strategies within the organization. Her role emphasizes the integration of effective training programs that align with the company's operational goals.
Previous Experience at The Standard
Prior to her current role, Kelly Johns held several positions at The Standard. She served as the Senior Director of Contact Center Operations from 2018 to 2020, and later as the Senior Director of the Business Transformation Office from 2020 to 2022. Additionally, she undertook interim assignments in the Transition Management Office and in Short Term Disability, Absence, and Return to Work, demonstrating her versatility and leadership across various departments.
Leadership Roles at Other Organizations
Kelly Johns has held significant leadership roles outside of The Standard. She was the Director of Operations at Charter from 2017 to 2018 and served as Vice President of Inbound Consumer Sales and Operations at Comcast from 2012 to 2014. Her experience also includes a long tenure at Comcast as Vice President of Customer Service and Operations from 2000 to 2012, showcasing her extensive background in operational management.
Educational Background
Kelly Johns earned a Bachelor of Science degree in Communications from Oregon State University. Her educational background has contributed to her strong communication skills and ability to engage with teams effectively, which are essential in her various leadership roles.
Professional Skills and Reputation
Kelly Johns is recognized for her ability to integrate strategy and operations through a collaborative approach. She has a reputation as a future strategist and consumer advocate, known for being a forward-thinking innovator. Her departmental responsibilities encompass contact center operations, retail stores, quality, project management, and business/financial operations, highlighting her comprehensive skill set.