Kimberly Reid
About Kimberly Reid
Kimberly Reid serves as the Impact Manager for the Contact Center at The Standard, where she has worked since 2020. With extensive experience in call center operations and a focus on employee development, she has held various managerial roles in the industry, including positions at HSBC and Capital One.
Work at The Standard
Kimberly Reid has been employed at The Standard since 2015, initially serving as a Supervisor until 2020. In this role, she managed daily operations and ensured effective team performance. In 2020, she transitioned to the role of Contact Center Manager, where she has been responsible for overseeing contact center operations for four years. In 2021, she took on the additional title of Impact Manager Contact Center, focusing on enhancing the impact of the contact center's services. Her work involves collaborating with the Contact Services Leadership Team to set and achieve departmental goals.
Previous Experience at HSBC
Before joining The Standard, Kimberly Reid worked at HSBC for a total of 11 years. She began her career at HSBC as a Collections/Customer Care Senior Associate from 2001 to 2006, where she developed her customer service skills. She then advanced to the position of Unit Manager for HSBC Card & Retail Services from 2006 to 2012, managing operations in Tigard, OR. Her tenure at HSBC equipped her with valuable experience in performance management and training.
Experience at Capital One
Kimberly Reid worked at Capital One as a Unit Manager in the Fraud and Disputes Organization from 2012 to 2014. In this role, she was responsible for managing a team focused on fraud prevention and dispute resolution. Her experience at Capital One contributed to her expertise in call center operations and project management.
Skills and Expertise
Kimberly Reid possesses a diverse skill set that includes call center operations, training, content creation, project management, account management, and hiring. Her expertise in these areas has been recognized through her work across multiple organizations. She is particularly passionate about employee development and talent cultivation, which aligns with her role in managing and training teams.
Achievements in Performance Management
Throughout her career, Kimberly Reid has been recognized for excellence in performance management and training by multiple lines of business. Her commitment to improving team performance and operational efficiency has made a significant impact in her roles, particularly in the contact center environment.