Laura Germain, Gba
About Laura Germain, Gba
Laura Germain is an Employee Benefits Service Manager with extensive experience in the insurance industry, currently working at The Standard since 2017. She has held various roles at multiple companies, including TD Insurance, Willis, and Guardian Life Insurance, and is involved in mentoring new Service Managers and leading an account management team.
Current Role at The Standard
Laura Germain serves as the Employee Benefits Service Manager at The Standard, a position she has held since 2017. In this role, she leads an account management team that oversees a substantial book of business valued at $97 million. Her responsibilities include mentoring new Service Managers on processes, products, and capabilities, ensuring that the team operates efficiently and effectively in delivering employee benefits services.
Previous Experience in Employee Benefits
Before joining The Standard, Laura Germain accumulated extensive experience in the insurance industry. She worked at TD Insurance as an Account Executive from 1998 to 2006, followed by a position as Client Manager at Willis from 2006 to 2010. Additionally, she served as an Account Manager at Guardian Life Insurance from 1995 to 1998 and at The Standard from 2010 to 2017, where she gained valuable insights into account management and client relations.
Education and Qualifications
Laura Germain earned her Bachelor's degree in English from the University of Connecticut. Her educational background provides her with strong communication skills, which she applies in her current role and throughout her career in the insurance sector.
Mentorship and Training Initiatives
In her current position, Laura Germain plays a significant role in mentoring new Service Managers. She focuses on training them in essential processes, products, and capabilities, contributing to their professional development and ensuring that they are well-equipped to manage client accounts effectively.
Webinars and Client Engagement
Laura Germain has presented webinars for brokers and clients, particularly as part of onboarding programs for Paid Family Leave (PFL) and Paid Family Medical Leave (PFML). These initiatives demonstrate her commitment to client education and engagement, helping stakeholders understand the benefits and processes associated with these programs.