Lisa Vallero Butterfield
About Lisa Vallero Butterfield
Lisa Vallero Butterfield serves as the Benefits Service Manager at The Standard, where she contributes to strategy and policy for the Employee Benefits Division. With extensive experience at Unum in various roles, she provides leadership and oversight in managing customer renewals and service delivery.
Work at The Standard
Lisa Vallero Butterfield has been serving as the Benefits Service Manager at The Standard since 2016. In this role, she contributes to the strategy and policy setting for the Employee Benefits Division. Her responsibilities include managing the selection, development, motivation, appraisal, and salary recommendations of her team. She leads and motivates staff to ensure a customer-focused approach throughout the customer life cycle. Additionally, she regularly participates in finalist presentations and customer meetings, collaborating with Account Managers during broker visits.
Previous Experience at Unum
Prior to her current position, Lisa Vallero Butterfield worked at Unum for a total of 18 years in various roles. She began her career there as a Sales/Service Assistant from 1989 to 1992, then served as an Account Representative from 1992 to 1999. She continued her career as an Account Specialist from 1999 to 2008, followed by her role as an Account Consultant from 2008 to 2013. Finally, she worked as a Client Manager from 2013 to 2016. Throughout her tenure at Unum, she developed skills in customer service, account management, and strategic planning.
Leadership and Counseling
In her role as Benefits Service Manager, Lisa Vallero Butterfield provides leadership and counseling to her staff, particularly in managing customer renewals and service delivery. She audits and monitors individual and office results, redirecting strategies as necessary to meet financial objectives. Her leadership approach emphasizes motivation and customer focus, ensuring that her team is aligned with the organization’s goals.
Strategic Business Planning
Lisa Vallero Butterfield has experience in developing and implementing strategic business plans for her assigned offices. This includes maintaining profitability and growth objectives. She manages and monitors the Request for Proposal (RFP) process through Salesforce, ensuring that operational strategies align with the company’s financial goals and customer needs.
Facility Operations Management
In addition to her managerial duties, Lisa Vallero Butterfield administers facility operations, which includes overseeing leases, expense allocations, and office relocations. Her role encompasses a broad range of responsibilities that support the operational efficiency of her team and the overall organization.