Lou Furtado
About Lou Furtado
Lou Furtado serves as the Director of IT Infrastructure Service Delivery at Standard Insurance Company, a position he has held since 2011. With a diverse background in IT management across several companies, he has extensive experience in overseeing service delivery, vendor management, and performance metrics.
Work at The Standard
Lou Furtado has been serving as the Director of IT Infrastructure Service Delivery at Standard Insurance Company since 2011. In this role, he is responsible for overseeing the management of Service Desk and End User provisioning. He has held various positions within the company, including IT Change Manager from 2007 to 2008, Director of IT Operations from 2009 to 2011, and Manager of IT Service Desk from 2008 to 2009. His tenure at Standard Insurance Company spans over 13 years, during which he has managed multiple outsource vendors across various domains.
Education and Expertise
Lou Furtado studied at San Jose State University, focusing on Homeland Security, Law Enforcement, Firefighting, and Related Protective Services for one year. He also attended West Valley College, where he earned an Associate of Arts degree in Law, Business, and Law Enforcement. His educational background supports his extensive experience in IT service delivery and management.
Background
Before joining Standard Insurance Company, Lou Furtado held several significant positions in various organizations. He worked at Louis Vuitton as Director of Customer Support Services from 1999 to 2001 and later as Manager of the US Customer Support Center from 2002 to 2003. His experience also includes roles at Levi Strauss & Co. as Senior Manager of the US IT Support Center and Transition Director of IT Support Services. Additionally, he served as Technology Service Center Director at Pacific Gas and Electric Company.
Achievements
In his current role, Lou Furtado is responsible for managing the enforcement of Performance SLAs and KPIs under outsourcing agreements, utilizing metrics developed in collaboration with sourcing partners. He oversees budget management for contracts, including the monthly tracking of Resource Units. His leadership in IT service delivery has contributed to the efficiency and effectiveness of IT operations within Standard Insurance Company.