Mayra Montero
About Mayra Montero
Mayra Montero is a Learning and Development Specialist at The Standard, with over fourteen years of experience in customer service and a strong focus on financial products and retirement plans. She has held various roles within The Standard and previously worked at Unitus Community Credit Union.
Current Role as Learning and Development Specialist
Mayra Montero has been serving as a Learning and Development Specialist at The Standard since 2019. In this role, she focuses on enhancing staff training and internal customer education. Her responsibilities include developing training programs that improve employee skills and knowledge, particularly in financial products and services related to retirement plans.
Previous Experience at The Standard
Prior to her current position, Mayra Montero held several roles at The Standard. She worked as a Defined Contribution Associate III for 11 months in 2017, followed by a 9-month tenure as a Funds Operation Specialist from 2017 to 2018. Additionally, she served as a Participant Services Rep II from 2014 to 2017, accumulating extensive experience in customer service and retirement plan processes.
Background in Customer Service
Mayra Montero has over fourteen years of experience in internal and external customer service across various business environments. Her previous role as a Member Service Representative at Unitus Community Credit Union from 2009 to 2014 further developed her skills in customer interactions, problem resolution, and customer retention.
Educational Qualifications
Mayra Montero completed her high school education at Beaverton High School, earning a High School Diploma from 2003 to 2007. She later attended Portland State University, where she achieved a Bachelor of Arts (B.A.) degree from 2014 to 2020. Her educational background supports her expertise in financial products and services.
Expertise in Retirement Plans
Mayra Montero specializes in financial products and services, particularly those related to retirement plans. Her expertise encompasses a variety of retirement plan processes and services, which she applies in her current role at The Standard to enhance employee training and customer service.