Megan Villanueva
About Megan Villanueva
Megan Villanueva is an Underwriting Analyst Manager with extensive experience in customer service and management roles across various companies. She has held positions at The Standard, Netflix, Macy's, and PCF, and has a background in Business Administration from Pensacola State College.
Current Role as Underwriting Analyst Manager
Megan Villanueva currently holds the position of Underwriting Analyst Manager at The Standard. She has been in this role since 2021. In her capacity as an Underwriting Analyst Manager, she oversees underwriting processes and ensures compliance with company policies and industry regulations. Her experience in various customer service and management roles contributes to her effectiveness in this position.
Previous Experience at The Standard
Megan Villanueva has worked at The Standard in multiple capacities. She served as Contact Center Supervisor from 2016 to 2020, where she managed customer service operations. Following this role, she briefly held the position of Contact Center Manager for two months in 2021. Her tenure at The Standard has provided her with extensive knowledge of the company's operations and customer service standards.
Professional Background in Customer Service
Megan Villanueva has a diverse background in customer service management. She worked as a Customer Service Supervisor at Netflix from 2013 to 2014 and at AAA Oregon/Idaho from 2014 to 2016. Additionally, she served as a Customer Care Coach at PCF - Publishers Circulation Fulfillment from 2006 to 2010. These roles have equipped her with skills in team leadership and customer relationship management.
Education in Business Administration
Megan Villanueva studied Business Administration at Pensacola State College, where she earned an Associate degree. Her education, completed from 2007 to 2010, provided her with foundational knowledge in business principles, which she applies in her professional roles.
Early Career Experience
Megan Villanueva began her career as a Relief Manager at Waffle House, Inc. from 2003 to 2006. This early experience in the food service industry helped her develop essential management skills and customer service expertise. Following this role, she transitioned to positions in retail and customer service, further diversifying her professional experience.