Michele Wamsley
About Michele Wamsley
Michele Wamsley is an Underwriting Analyst with extensive experience in team building, budget management, and call center operations. She has worked at The Standard since 2008 and previously held a supervisory role at Nationwide Insurance for 23 years.
Work at The Standard
Michele Wamsley has been employed at The Standard since 2008, initially taking on the role of Underwriting - Regional Accounts. In 2018, she transitioned to the position of Underwriting Analyst, where she has worked for six years. Her responsibilities include analyzing underwriting processes and collaborating with various teams to enhance operational efficiency.
Professional Experience at Nationwide Insurance
Prior to her tenure at The Standard, Michele Wamsley worked at Nationwide Insurance for 23 years, from 1985 to 2008. During this time, she served as Supervisor of the Customer Care Center. Her role involved overseeing call center operations and managing customer service teams, contributing to her extensive experience in team building and budget management.
Education and Expertise
Michele Wamsley earned a Bachelor of Science degree with an emphasis in Psychology from Portland State University. Her educational background supports her expertise in leadership, mentorship, and staff development, which she applies in her current role as an Underwriting Analyst.
Skills and Specializations
Michele Wamsley possesses strong leadership and mentorship skills, complemented by her experience in project leadership and public speaking. She has over 10 years of experience in coordinating call center operations and is skilled in building relationships with internal and external partners. Her expertise also includes optimizing call center performance through effective resource management.
Track Record in Performance Optimization
Michele Wamsley has demonstrated a proven track record in partnering with business units to gather technical information related to forecasting and workforce management. Her ability to optimize call center performance highlights her strategic approach to resource management and operational efficiency.