Michelle Hales, Pmp, Csm
About Michelle Hales, Pmp, Csm
Michelle Hales is a Project Management Professional and Systems Analyst with extensive experience in various roles across multiple organizations. She has contributed to significant projects in the fields of CRM integration, business intelligence, and system upgrades, while holding positions at Standard Insurance Company, Portland State University Foundation, and Realty Pro.
Work at Standard Insurance Company
Michelle Hales has been employed at Standard Insurance Company since 2010, serving as a Project Management Professional (PMP) and Systems Analyst. In this role, she has contributed to various projects, including the integration of Chatter and Silver Pop into Salesforce during the CRM Mobilization Agile project, collaborating with BlueWolf Consulting. Her work focuses on improving system efficiencies and enhancing client interactions.
Education and Expertise
Michelle Hales studied Business Administration at Boise State University from 1981 to 1983. She furthered her education at Idaho State University, where she earned a Bachelor of Arts in Computer Information Systems from 1984 to 1985. Her academic background supports her expertise in project management and systems analysis, which she applies in her professional roles.
Background in Project Management
Hales has extensive experience in project management, currently holding positions as a Senior Systems Analyst at Portland State University Foundation since 2008 and as a Real Estate Broker at Realty Pro since 2003. Her project management skills are evident in her leadership of the ATM Upgrade Agile Project, which improved auditing and business functions through iterative development.
Previous Experience in IT Management
Before her current roles, Michelle Hales worked as an IT Manager and Project Manager at Electric Lightwave from 1996 to 2007. During her tenure, she standardized critical system integration for the Automated Medical Underwriting project, achieving significant cost savings. She also coordinated a global team for the Microsoft Business Intelligence Build Out Project, establishing new competency standards.
Achievements in Agile Project Management
Hales has successfully led several Agile projects, including the Evidence of Insurability (EOI App) Agile Project, which aimed to minimize IT involvement while ensuring client satisfaction. Her focus on value-driven iterations has consistently improved project outcomes and operational efficiencies.