Richard Brown
About Richard Brown
Richard Brown is a Business System Analyst IV at The Standard Insurance Company, where he has worked since 2013. He has a background in business management and political science, and he has experience in developing automated solutions and expanding the use of Salesforce across departments.
Work at The Standard Insurance Company
Richard Brown has been employed at The Standard Insurance Company since 2013, currently holding the position of Business System Analyst IV. His tenure at the company spans over 11 years, during which he has also served as a Trade Operations Analyst and a Policy Administration Representative. In these roles, he has expanded the use of Salesforce and other tools across multiple departments, enhancing operational efficiency. Additionally, he manages administrative duties for SharePoint sites and Salesforce instances within his division.
Education and Expertise
Richard Brown's educational background includes a Bachelor of Arts in Political Science from the University of Oregon, where he studied from 1995 to 1998. He also holds a Master of Public Administration with a focus on Health Administration from Portland State University, completed between 2006 and 2009. Additionally, he studied Business Management at Trend College for one year from 1990 to 1991. His expertise includes developing no-code solutions for business processes, automated flows, and screen flows to streamline user tasks.
Previous Work Experience
Prior to his current role, Richard Brown gained experience in various positions. He worked as a Customer Service Specialist I at The Regence Group for five months in 2006. He also held the position of Data Specialist at Qwest Communications for one year from 2005 to 2006. His roles at The Standard Insurance Company included serving as a Policy Administration Representative from 2007 to 2009 and as a Trade Operations Analyst from 2007 to 2013, totaling six years in these positions.
Technical Skills and Contributions
Richard Brown is proficient in utilizing Salesforce and SharePoint to improve business processes. He has consulted on projects aimed at replicating tools for various departments, contributing to operational consistency. His technical skills include developing automated flows and screen flows that assist users in processing work efficiently. His focus on expanding tool usage within organizations highlights his commitment to enhancing productivity through technology.