Rucker Pike
About Rucker Pike
Rucker Pike is a Customer Integration Analyst II at The Standard, where he has worked since 2021. He holds a Master of Science in Business Analytics from Grand Canyon University and has experience in data management and customer onboarding.
Work at The Standard
Rucker Pike has been employed at The Standard as a Customer Integration Analyst II since 2021. In this role, he works remotely and is responsible for problem-solving with file builders to ensure accurate data translation and integrity. He plays a key role in transitioning data files to the Production Support team, ensuring that the information provided is reliable and detailed for ongoing support. Additionally, he develops file and data expectation documents to facilitate the onboarding process for new customers and leads meetings with customers and file builders to align on data expectations.
Education and Expertise
Rucker Pike earned a Master of Science in Business Analytics from Grand Canyon University, completing his studies from 2020 to 2021. Prior to this, he obtained a Bachelor of Science in Business Administration with a focus on Management Information Systems from Northern Arizona University, where he studied from 2016 to 2020. His educational background provides him with a solid foundation in data analysis and business operations.
Background
Before joining The Standard, Rucker Pike worked at Northern Arizona University as a Peer Teaching Assistant for ISM 120 from 2017 to 2020. He also served as a Resident Assistant at the university from 2017 to 2018. His earlier experience includes a six-year tenure at McDonald's, where he held multiple roles including Hiring Manager, Shift Manager, and Operations Technology Person from 2015 to 2021. This diverse background has equipped him with valuable skills in customer service and team management.
Responsibilities and Contributions
In his current role, Rucker Pike ensures that contract language is accurately represented throughout the data validation process to prevent discrepancies during claims. He is instrumental in developing processes that enhance the onboarding experience for new customers at The Standard. His ability to lead meetings and coordinate with various stakeholders contributes to the overall efficiency and effectiveness of the customer integration process.