Samantha Lee
About Samantha Lee
Samantha Lee is a Quality Analyst I at The Standard, where she has worked since 2018. She has a background in marketing and accounting, with previous roles at the Internal Revenue Service and The Standard, where she focused on process enhancements and operational improvements.
Current Role as Quality Analyst I
Samantha Lee has been serving as a Quality Analyst I at The Standard since 2018. In this role, she focuses on analyzing quality assurance processes and identifying areas for operational improvement. Her responsibilities include developing QA testing strategies that enhance the efficiency and effectiveness of departmental functions. Samantha's contributions are aimed at ensuring high standards in quality assurance and supporting the overall goals of the organization.
Experience at The Standard
Samantha Lee has extensive experience at The Standard, having worked in various roles since 2011. She began as a Policy Administration Representative and later held positions as a Policy Administration Specialist and Accounting Specialist II. From 2015 to 2018, she served as an Accountant. Throughout her tenure, she has been involved in recommending operational improvements and analyzing processes to enhance quality assurance.
Previous Employment at Internal Revenue Service
Before her time at The Standard, Samantha worked at the Internal Revenue Service as a Contact Service Representative from 2010 to 2011. During her eight-month tenure in the Portland, Oregon area, she focused on customer service and support, gaining valuable experience in handling inquiries and resolving issues.
Educational Background in Marketing and Accounting
Samantha Lee holds a Bachelor of Science (B.S.) in Marketing from Oregon State University, where she studied from 2005 to 2010. Additionally, she pursued further education at Portland State University, earning a Bachelor of Science (B.S.) in Accounting. This educational background has equipped her with the knowledge and skills necessary for her roles in quality analysis and accounting.
Contributions to Process Enhancements
Throughout her career, Samantha has been actively involved in analyzing root causes and trends of errors in quality assurance reviews. She provides actionable insights to management for process enhancements, contributing to the continuous improvement of departmental processes. Her analytical skills and focus on operational improvements have been instrumental in driving efficiency at The Standard.