Sarah Ross
About Sarah Ross
Sarah Ross serves as the Senior Director of the Contact Center at The Standard, where she has worked for 13 years in various roles focused on customer experience. She is also an active board member for the Children's Cancer Association and Girls Inc., and holds a Bachelor of Science in Marketing and International Business from Oregon State University.
Current Role at The Standard
Sarah Ross currently serves as the Senior Director of the Contact Center at The Standard, a position she has held since 2022. In this role, she focuses on enhancing customer experiences and implementing effective strategies to improve service delivery. Her extensive background in customer service and experience management supports her leadership in this capacity.
Previous Experience at The Standard
Prior to her current role, Sarah Ross worked at The Standard as the Director of Customer Experience from 2019 to 2022. She initially joined the company in 2017 as the Customer Experience Strategy Manager, where she contributed to developing customer-centric strategies. Over her tenure at The Standard, she has held various roles that emphasize improving customer interactions and driving business results.
Education and Expertise
Sarah Ross earned a Bachelor of Science degree in Marketing and International Business from Oregon State University, where she studied from 2006 to 2010. She also completed her high school education at Oregon City High School, graduating in 2006. Additionally, she is certified as a Customer Experience Professional and a Project and Program Management Professional, enhancing her qualifications in customer service and project management.
Community Involvement
Sarah Ross has a strong commitment to community service. She has served on the Board for the Children’s Cancer Association since 2016, focusing on improving the mental and emotional wellness of young patients. She is also a board member for Girls Inc., an organization dedicated to empowering girls to be strong, smart, and bold. Her involvement in these organizations reflects her dedication to making a positive impact in the community.
Career History
Sarah Ross has a diverse career history in customer service and event coordination. She began her career at Nordstrom, where she worked as a Sales and Customer Service Representative and later as an Assistant Manager in the Women's Department. She also gained experience as a Customer Service Specialist at Nike and as an Event Coordinator/Promotional Assistant at Alpha Broadcasting, both in 2011. These roles have contributed to her expertise in customer experience management.